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Privacy Policy

GENERAL PROVISIONS

1.1. The User's use of the website https://www.sztuczny-kwiat.pl (hereinafter referred to as the "Site") constitutes his/her agreement with this Privacy Policy and the terms of processing the User's personal data.

1.2. In case of disagreement with the terms of this Privacy Policy, the User must stop using the Site.

1.3. This Privacy Policy applies only to the Site https://www.sztuczny-kwiat.pl The Site Administration does not control and is not responsible for third-party sites to which the User may access links from this Site.

1.4. The Site Administration does not verify the accuracy of personal data provided by the User.

 

PART OF THE PRIVACY POLICY

2.1. This Policy defines the obligations of the Site Administration regarding the non-disclosure and protection of personal data that the User provides when using the Site.

2.2. The personal data that may be processed include:

  • Surname, first name, patronymic;

  • Contact phone number;

  • Email address;

  • Delivery address;

  • Information about orders, payments and other data related to the fulfillment of orders.

 

HOW WE COLLECT YOUR PERSONAL DATA

3.1. KoFlowers collects personal data from various sources, including:

  • Registration on the site: You provide data when creating an account - name, surname, email, phone, etc.

  • Order placement: We receive the data necessary to process, confirm and deliver your order.

  • Interaction through external services: If you link your account or communicate with us via social networks/messengers, we may receive your public data.

  • Complaints and appeals: We store the information you leave in messages or when filling out forms.

  • Partners: In In the case of joint promotions, we may receive data from partners if you have given your consent.

  • Trading platforms: We receive data from marketplaces where you placed an order (for example, Prom, Rozetka, etc.).

  • Cookies: We collect technical information (IP, browser, pages viewed, etc.) to improve the site. For more information, see the Cookie Policy

 

PURPOSES OF COLLECTING PERSONAL DATA

4.1. The User's personal data is used for:

  • Identifying the User when placing an order;

  • Providing access to personalized features of the Site;

  • Establishing feedback;

  • Sending notifications about orders, promotions, updates;

  • Consulting on products and terms of cooperation;

  • Fulfilling orders and delivering products;

  • Improving the service and analyzing user behavior on the site.

 

OBJECTIVES PARTIES

5.1. The user is obliged to:

  • Provide accurate information when placing an order;

  • Update personal data in case of changes.

5.2. The Site Administration is obliged to:

  • Use data only for the purpose specified in this Policy;

  • Protect personal data from unauthorized access;

  • Not transfer information to third parties without the User's consent, except in cases provided for by law.

 

LIABILITY OF THE PARTIES

6.1. The Site Administration is responsible for compliance with the requirements for the protection of personal data in accordance with the law.

6.2. The Administration is not liable in the event of:

  • If the information became publicly available by the time of loss;

  • If the data was received from third parties;

  • If the disclosure occurred with the consent of the User.

 

DISPUTE RESOLUTION

7.1. All disputes regarding the processing of personal data are resolved through negotiations or in court in accordance with the current legislation of Ukraine.

 

ADDITIONAL CONDITIONS

8.1. The Administration reserves the right to change this Policy without prior notice.

8.2. Changes come into force from the moment of publication on the Site.

Contact information: